Your privacy is important to us. The City of Hamilton and Tourism Hamilton are committed to protecting the privacy of all visitors to our site and will make every attempt to build users’ trust and confidence in the Internet by promoting the principles of disclosure. Therefore, the below is being provided to explain our online information practices. These guidelines have been developed with the recognition that Internet technologies are rapidly evolving, and accordingly, guidelines are subject to change. Any such changes will be posted on this page.

This page includes information about the following:

  • What information this site gathers/tracks about you
  • What this site does with the information it gathers/tracks
  • With whom this site shares the information it gathers/tracks

There are two types of information that can be gathered on any website:

Aggregate Information:

Aggregate Information is anonymous data that Web sites use to diagnose problems, administer the sites, gather broad demographic information and help improve the quality of the Web pages. Examples of aggregate information may be your domain name (i.e. “”), the type of browser or operating system you are using or your IP address.

None of this information is connected with your Personally Identifiable information.

Personally Identifiable Information:

Personally Identifiable Information is any information that personally identifies you. It can be your first and last name, your email address, your home address, or your telephone number. This information is typically gathered in a feedback form, a request for service form, an order form and so on. This information is used to communicate with you to fulfill your requests for products, programs, services or general information. The City of Hamilton will not use this information for any purpose other than to carry out the services we are performing on your behalf.

The site is a public space on the Internet. All users, with or without a user account, can access and view content on the site. Consequently, the City of Hamilton recommends that you exercise caution when you post personal and confidential information on the site.


The City of Hamilton applies security measures to guarantee the confidentiality of your email address and the integrity of your user account and content at all times.

The City of Hamilton is not liable for unauthorized use of this information. If the confidentiality of the information is compromised, contact the City of Hamilton immediately to prevent fraudulent use of your user account. For additional information on this subject, consult the Terms and Conditions.


If you notice that content published on the site is inappropriate or does not comply with the Terms and Conditions, please file a report with the Tourism Hamilton by contacting

To report copyright infringement or breach of privacy, please contact Tourism Hamilton by contacting

The City of Hamilton reserves the right to delete any content that has been reported as a violation.


To ask a question or express concern about the Privacy Policy, please contact the person responsible for access to information at the City of Hamilton at the following address:

Personal information about you as an individual will not be provided to any third party, except our authorized designates. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration or destruction.

Compliance with Legal Process

We may disclose personal information if we are required to do so by law, or we in good faith believe that such action is necessary to:

  • Comply with the law or with legal process
  • Protect and defend our rights and property
  • Protect against misuse or unauthorized use of The City of Hamilton web site
  • Protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).


To enhance your experience with our sites, some of our web pages may use “cookies.” Cookies are text files we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or any other personally identifiable information unless you choose to provide this information to us by, for example, filling in an online form. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie.

Cookies may be used to understand site usage and to improve the content and offerings on our sites. For example, cookies may be used to personalize your experience at our web pages (e.g. to recognize you by name when you return to our site), save your password in password-protected areas, or enable you to use shopping carts. The Tourism Hamilton will never use cookies to retrieve information from your computer that was not originally sent by us to you in a cookie. Tourism Hamilton uses Google Analytics for audience research and marketing purposes. You can opt out of Google Analytics Advertising Features through Ad Settings.